TERMS OF SERVICE
These Terms of Service outline the rules for using our website and the general terms related to our IT support and services.
Welcome to SUPPORTOD LLC (“SUPPORTOD,” “we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.
Our website is provided for general information, to request support, and to learn about our services. You agree to use the website only for lawful purposes and in a way that does not interfere with its operation or attempt to gain unauthorized access.
SUPPORTOD provides IT support and solutions for home users, home offices, and small businesses. Service details, scope, and pricing will be provided separately in proposals, invoices, or written service agreements.
When requesting support, you authorize SUPPORTOD to access and work on your devices, systems, or networks as needed to provide the requested services. You are responsible for ensuring you have the right to grant such access.
While we take care to protect your data, you are responsible for maintaining your own backups of important files and data. SUPPORTOD is not liable for any data loss, corruption, or inability to recover data.
We may assist with third-party products such as Microsoft 365, cloud services, antivirus, backup solutions, and other software or hardware. We are not responsible for the performance, availability, or changes to these third-party services.
We implement industry best practices to help secure your systems, but we cannot guarantee complete protection against all threats, malware, or security breaches. You are responsible for following recommended security practices.
Payment terms, rates, and billing details will be provided in proposals or invoices for specific services. Payments are due as stated on the invoice. Late payments may be subject to additional fees.
You agree not to use our website or services for any unlawful purpose, to attempt to gain unauthorized access to our systems, or to interfere with the website’s security or functionality.
To the fullest extent permitted by law, SUPPORTOD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California.
We may update these Terms of Service from time to time. Continued use of our website or services after changes are posted means you accept the updated terms.
QUESTIONS ABOUT OUR TERMS?
If you have any questions about these Terms of Service, contact us anytime.